1. Emergency Services (911/119)〔ɪˈmɝːdʒənsi ˈsɝːvɪsɪz〕- Dịch vụ khẩn cấp (911/119)
2. directory assistance〔dɪˈrɛktɚi əˈsɪstəns〕- Hỗ trợ danh bạ điện thoại
3. international access code〔ˌɪntɚˈnæʃənəl ˈæksɛs koʊd〕- Mã truy cập quốc tế
4. international operator〔ˌɪntɚˈnæʃənəl ˈɑːpəˌreɪtɚ〕- Tổng đài quốc tế
5. country code〔ˈkʌntri koʊd〕- Mã quốc gia
6. area code〔ˈɛriə koʊd〕- Mã vùng
7. transfer〔ˈtrænsfɝː〕- Chuyển cuộc gọi
8. connect〔kəˈnɛkt〕- Kết nối
9. extension〔ɪkˈstɛnʃən〕- Số máy lẻ
10. put through〔pʊt θruː〕- Nối máy, chuyển cuộc gọi
11. features〔ˈfiːtʃɚz〕- Tính năng
12. hang up〔hæŋ ʌp〕- Cúp máy
Receptionist: (Picks up phone) Good morning. Penguin Promotions. How can I help you?
Sandy: Hello. May I speak to Ms. Carter, please?
Receptionist: Hmm… Let me check. Oh, Ms. Mandy Carter. Let me connect you. Hold on, please.
(Phone rings for a while.) I’m sorry. There’s no answer. Would you like to leave a message?
Sandy: Yes, please. This is Sandy Huang of HSBC.
Receptionist: Sandy Huang…at HSBC…How do you spell your last name, please?
Sandy: H-U-A-N-G.
Receptionist: H-U-A-N-G.
Sandy: Yes, that’s right. Please tell her that Friday’s meeting is cancelled and needs to be rescheduled.
Receptionist: Friday’s meeting is cancelled and needs rescheduling.
Sandy: Could you also ask her to call me back before three this afternoon? It’s really important.
Receptionist: All right. And your number, please?
Sandy: My number is 0910669168.
Receptionist: 0910669168.
Sandy: That’s it.
Receptionist: OK. I’ll give her the message, Ms. Huang.
Sandy: Thank you. Goodbye.
Receptionist: Goodbye! (Hangs up.)
