1. customer service〔ˈkʌstəmɚ ˈsɝːvɪs〕- dịch vụ khách hàng
2. car dealer〔kɑːr ˈdiːlɚ〕- đại lý ô tô
3. real estate agency〔ˈrɪəl ɪˌsteɪt ˈeɪdʒənsi〕- công ty môi giới bất động sản
4. landlord〔ˈlændlɔːrd〕- chủ nhà (cho thuê)
5. guarantee〔ˌɡɛrənˈtiː〕- sự bảo đảm
6. warranty〔ˈwɔːrənti / ˈwɑːrənti〕- bảo hành
7. replace〔rɪˈpleɪs〕- thay thế
8. receipt〔rɪˈsiːt〕- biên lai
9. lease〔liːs〕- hợp đồng thuê (nhà, xe, thiết bị…)
10. deposit〔dɪˈpɑːzɪt〕- tiền đặt cọc
11. refund〔ˈriːfʌnd / rɪˈfʌnd〕- tiền hoàn lại
12. defective〔dɪˈfɛktɪv〕- bị lỗi, hỏng
13. utilities〔juːˈtɪlətiz〕- tiện ích (điện, nước, gas, internet…)
14. run-down〔ˈrʌnˌdaʊn〕- xuống cấp, tồi tàn
(There are problems in a rental apartment. Ms. Bishop’s phone is ringing.)
Carlos: Hello. Is Ms. Bishop there?
Ms. Bishop: Speaking. Who’s this?
Carlos: Uh…Carlos in apartment 304.
Ms. Bishop: Oh, yes. What can I do for you? Does the ceiling fan need adjusting again?
Carlos: No. It’s the water heater this time.
Ms. Bishop: What’s wrong with it?
Carlos: Well, it’s not working. Something needs to be fixed in it. Actually, I’ve taken cold showers for two days.
Ms. Bishop: How terrible! Why didn’t you call me earlier?
Carlos: I called three times, but no one answered the phone.
Ms. Bishop: Oh, I’m really sorry! I’ll have someone look at it right away.
Carlos: That would be great! Thanks a lot, Ms. Bishop.
